What is Faith Family Clinic?
Faith Family Clinic is a non-profit (501c3) charitable clinic that exists to provide affordable, quality and comprehensive primary health care services to working people in San Antonio and the surrounding areas.
What is the MemberCare program?
Faith Family MemberCare program is a membership based program for individuals or businesses to offer their full and part time employees and their enrolled family members access to high quality primary healthcare services at a Faith Family Clinic.
Is MemberCare Insurance?
No. We work for our patients to provide direct medical care. Your monthly fee pays for all in-clinic primary and preventive medical care. Faith Family Clinic does NOT bill any insurance carrier for our services, and MemberCare monthly fees are not reimbursable by any health insurance company, and may NOT be applied to any insurance plan deductible.
Can I have MemberCare AND Insurance?
MemberCare is our direct medical care for people without traditional insurance. However, we encourage you to obtain a "major medical" or catastrophic/hospital type policy with a higher deductible for emergencies and major medical concerns. You can talk to any insurance carrier about these type of plans. We believe that MemberCare and a "major medical" type policy is a great solution to your healthcare needs.
How do I join the MemberCare program?
Joining our MemberCare program is simple. Just complete the registration form listing each family member you would like to cover. If your employer does not offer our MemberCare program, then have them contact us at email@example.com or call 210-653-1511. For individuals, you may simply register and set up your automatic monthly payment .
What are some of the benefits included with the MemberCare program?
· Convenient and efficient access to quality primary healthcare services
· No co-pays, appointment or office fees
· No additional fees for labs or x-rays (as needed)
· Free annual physicals
· Free vaccines for children under 18 (family membership required)
· Free school and sports physicals for children under 18*
· Free in-clinic procedures (stitches, wound care, simple castings) as needed
· Pharmacy and medication program assistance
What if I have an emergency?
Faith Family Clinic does not offer emergency services. If you have a medical emergency, call 911 or seek treatment at the nearest emergency facility.
What if I need to see a specialist?
If you need a specialist, we will work with our network of specialists to help you locate affordable options for specialty care. You will be responsible for any costs incurred outside of Faith Family Clinic.
Can I still see my gynecologist?
Yes. However, you are responsible for the cost of such care. You may find that Faith Family Clinic can meet many of your gynecological needs, including periodic well-woman exams and care of common women’s health conditions.
If I become seriously ill, will my MemberCare fees increase?
No. Your monthly fees will not change based on your health condition or the number of times you visit Faith Family Clinic.
Are visits to other healthcare providers covered by my MemberCare membership?
No. Our MemberCare program is not insurance and Faith Family Clinic is not an insurance company. Your membership does not include any goods or services you receive outside of Faith Family Clinic.
Is an appointment required or can I just “walk in”?
We require appointments for all visits and can usually fit you in if there is an urgent need.
How do I get my prescriptions filled?
Prescription expenses and other medications are not paid by our MemberCare program. However, Faith Family Clinic can assist you with enrollment in various programs to make the costs of prescriptions and medications more affordable and may provide you with sample medications when available.
Are there any additional or hidden fees?
No. There are no additional fees for in-clinic services.
How do I make changes to my membership?
Our MemberCare program is designed to be flexible and easy for both you and your employer. If you would like to make changes to your membership please work directly with your employer.
Can I add family members to my MemberCare membership?
Yes. You may add or remove dependents from your membership at any time.
How will changes in my employment status affect my access to MemberCare and Faith Family Clinic?
MemberCare is a benefit offered by your employer that will discontinue after separation from your employer. Contact Faith Family Clinic to continue as an individual member.
How do I cancel my Membership?
To cancel your membership, please notify your employer or call us at 210-653-1511.
What hours is Faith Family Clinic Open?
Monday– Friday 8:30 am – 5:00 pm
Where are the clinics located?